If you have a question not answered here you can reach us via email.
What is your shipping policy?
Please allow 2 business day's for order processing. You will be updated once order has shipped and supplied with a tracking number if applicable.
When can I get ahold of your customer service team if I need support?
Our customer service team will be available from 9am-5pm on weekdays and 10am-1pm on weekends.
How often can I expect to see new products in your online store?
We are constantly searching for new and exciting products to share with our valued customers. Typically you can find new items on our website once or twice a year on average.
Since Ecokeen began in 2021, we've been on a mission to source only the very best for our customers. We know and understand how hard it can be to find quality products. We source all products from within Canada.
Doing Our Best Always
Putting our best foot forth at all times, when it comes to our products and services, is an integral part of the foundation of our company.
It’s a road to get to where our business needs to go, but we’re willing to take it with you, as we develop the products that will help shape our future into something better and more sustainable.